15. How to grab the log files from M11?
A: The logs files can be grabed from firmware 1.0.4 or above. So when the certain problem happens on the M11, please go to " Settings ->About device" , and continually tap“Model number", until the prompt "Have save output log to built-in storage" appears. Then please wait for about 20 seconds, and go to M11's internal storage, then send these two log files "M11-kernel-xx.log" and "M11-system-xx.log" to us for further analysis.
Please be noted that, please do not reboot the M11 before you grab the log files, because the log files will not be gotten after reboot.